This Return & Refund Policy outlines the terms and conditions under which returns, replacements, or refunds may be requested for products purchased from Aniltho Global (“we”, “our”, “us”).

By placing an order on https://anilthoglobal.com/, you agree to the policy stated below.

1. Return Eligibility

Returns or replacements are accepted only in the following cases:

• The product is damaged or broken at the time of delivery

• The product delivered is incorrect or different from the item ordered

• The product is missing from the shipment

In all the above cases, a clear, uninterrupted unboxing video showing the package being opened from a sealed condition is mandatory.

2. Mandatory Unboxing Video Requirement

To process any return or refund request, customers must provide:

• A continuous video recording of the package opening

• The video must clearly show:

  • The shipping label

  • The sealed package

  • The product inside the package

⚠️ Claims without an unboxing video will be automatically rejected.

3. Return Request Timeframe

• All return or refund requests must be submitted within 24 hours of delivery.

• Requests raised after this period will not be entertained under any circumstances.

4. Non-Returnable Situations

Returns or refunds will not be accepted in the following cases:

• Damage caused after delivery or due to misuse

• Missing unboxing video proof

• Product tampering or altered packaging

• Incorrect order placed by the customer

• Minor color or design variations due to screen/display differences

5. Refund Process

• Once your return request is approved, the product may be eligible for:

  • Replacement, or

  • Refund (at our sole discretion)

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued via the original payment method

6. Shipping Charges

• Shipping and handling charges are non-refundable

• If the return is due to an error on our part, we may bear the return shipping cost

7. Cancellation Policy

• Orders can be cancelled before dispatch only

• Once the order has been shipped, cancellation requests will not be accepted

8. Contact Information

To initiate a return or refund request, please contact us with complete details:

📧 Email: info@anilthoglobal.com
🌐 Website: https://anilthoglobal.com/

Include:

• Order ID

• Registered email or phone number

• Unboxing video proof

• Reason for return

9. Policy Authority

Aniltho Global reserves the right to modify, update, or change this policy at any time without prior notice. The final decision regarding returns, replacements, or refunds rests solely with Aniltho Global.